How to use Van311
Report non-emergency issues like potholes, graffiti, and abandoned garbage from anywhere, anytime.
Enter the location manually, or enable geolocation to quickly pin the location of your request.
Enable your camera to add photos, videos, or other supporting files to your request.
Create an account to easily check up on the status of your request.
Other ways to engage with us
Use your mobile phone to view schedules, receive reminders, report a missed collection, and get sorting tips for your garbage, recycling, and green waste. For iPhone and Android smartphones.
Share your thoughts, shape your city. Follow and participate in engagement opportunities to help shape projects, policies, and initiatives in Vancouver. Register to share your thoughts, and stay updated on the projects that matter most to you.
Help us build a better Vancouver by becoming a member of our online community of trusted, local advisors. As a Talk Vancouver member, you’ll hear about a wide range of our initiatives and receive invites to participate in surveys and share your views.